FAQ

Frequently Asked Questions

What is diamond painting?

Diamond painting is a lot like paint by numbers, but instead of paint, you use tiny sparkling resin diamonds called drills.

Your canvas is covered with symbols, and each symbol matches a specific drill color. You simply place the matching diamonds onto the adhesive canvas, one section at a time, until the full image comes to life.

It’s relaxing, easy to learn, and no artistic experience is required.

What is the difference between Round and Square drills?

Round drills are a little more forgiving and typically faster to place, making them a great choice for beginners or anyone who enjoys a more relaxed diamond painting experience.

Square drills fit closely together edge to edge, creating a fuller, more seamless finished look with less canvas showing between the diamonds.

There’s no wrong choice; it simply comes down to the experience and finished look you prefer. Crown Jewel designs are available in both Round and Square drills.

What are AB and Fairy Dust drills?

AB, or Aurora Borealis, drills have a special iridescent coating that reflects light and adds extra dimension and sparkle to your canvas.

Fairy Dust drills have a softer shimmering finish that catches the light beautifully without overpowering the artwork.

Each Crown Jewel diamond painting includes 2 AB colors and 2 Fairy Dust colors thoughtfully selected to complement the design.

Do I need to buy my own tools?

Your Crown Jewel canvas includes all of the diamonds needed to complete your artwork, including 2 AB drill colors and 2 Fairy Dust drill colors selected to add a little extra sparkle to the design.

Every order also comes with our Premium Toolkit at no extra cost, so you'll have everything you need to start painting right away. It includes a tray with a lid and stopper, a pen with 6 non-metal tips, and a box of wax.

Already have your favorite tools? That's great too. The toolkit comes included with every order, so you'll always have an extra on hand.

Is diamond painting beginner-friendly?

Absolutely. You don’t need any previous experience to enjoy diamond painting.

If you’re new to the craft, Round drills can be a great place to start, and our Getting Started Guide will walk you through the basics so you can begin creating with confidence.

How much is shipping?

Shipping rates are calculated at checkout based on your order's weight and delivery location.

Orders of $120 or more qualify for free standard shipping.

Crown Jewel Diamond Painting primarily ships through UPS. A valid physical street address is required for delivery, as we are unable to ship to P.O. Boxes.

At this time, Crown Jewel Diamond Painting ships within the United States only and does not offer international shipping.

When will my order ship?

Once we receive your order, we’ll begin carefully preparing it for shipment.

Processing times do not include weekends or holidays. During launches, special releases, holidays, or periods of higher-than-normal order volume, preparing your order may take a little longer.

Once your order ships, you’ll receive tracking information so you can follow your Crown Jewel package on its way to you. Please allow up to 24 business hours for tracking information to update after receiving your shipping confirmation.

Do you offer returns or exchanges?

Yes. Eligible unopened and unused items may be returned within 14 days of receiving your order.

Items must be in their original condition and packaging. Opened, started, or altered diamond painting kits are not eligible for return.

If your order arrives damaged, incorrect, defective, or incomplete, please contact us through our Contact page within 7 days of delivery so we can help make it right.

For complete details, please review our Returns & Refunds Policy.

Can I cancel or change my order?

If you need to cancel or make a change to your order, please contact us as soon as possible.

Once an order has been prepared or shipped, it cannot be canceled or modified.

What if something is missing from my kit?

If something is missing, incorrect, or damaged when your order arrives, please contact us through our Contact page and include your order number and photos when applicable.

We’ll review the issue and work with you to make it right.