Refund policy

Crown Jewel Diamond Painting, LLC ("Crown Jewel," "we," "us," or "our") wants you to love your diamond painting kit. Because our kits are handled and used once opened, and cannot be resold once diamonds or canvas have been removed from their sealed packaging, our return policy works a little differently than most retailers.

Unopened, unused kits

If your kit is unopened, unused, and in its original packaging, you may request a return or exchange within 14 days of delivery. Contact us at hello@crownjeweldiamondpainting.com with your order number to start the process. Once we receive and inspect the returned item, we will notify you of the approval status of your refund.

Damaged, defective, or incorrect items

If your kit arrives damaged or defective, or if you received the wrong item, please contact us within 7 days of delivery at hello@crownjeweldiamondpainting.com with your order number and a photo of the issue. We will replace the item or issue a full refund, including original shipping costs, at no cost to you.

Opened or used kits

Once a kit has been opened, we are unable to accept it back for return, exchange, or refund, except in the case of a manufacturing defect or damage covered above. This policy exists because diamond painting kits cannot be resold once their protective packaging has been broken.

Refunds

Approved refunds are issued to your original payment method within 10 business days of approval. Please note it can take additional time for your bank or credit card company to process and post the refund.

Non-returnable items

Gift cards and items marked as final sale are not eligible for return or refund.

Questions

If you have any questions about a return, reach out to us at hello@crownjeweldiamondpainting.com and we will be happy to help.