Shipping policy

Crown Jewel Diamond Painting, LLC ships within the United States only at this time. We are not able to ship to addresses outside the U.S. right now, but hope to expand internationally in the future.

Processing time

Orders are handled with care and typically processed within 2-5 business days before they ship. Processing time is separate from transit time. During high-demand periods, such as new collection launches or holidays, processing may take slightly longer, and we will do our best to communicate any delays.

Shipping carrier and rates

Orders ship via UPS. Shipping rates are calculated at checkout based on your order's weight and destination, unless your order qualifies for free shipping. Orders totaling $120 or more (after any discounts, before tax) ship free within the U.S.

Order tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package's progress.

Lost, delayed, or damaged shipments

Crown Jewel is not responsible for shipping delays caused by the carrier once a package has left our hands, but we are happy to help track down a lost or significantly delayed package. If your order arrives damaged, please contact us within 7 days of delivery at hello@crownjeweldiamondpainting.com with your order number and a photo of the damage, and we will make it right.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do what we can to help redirect a shipment if the error is caught before it ships.

Questions

If you have any questions about shipping, reach out to us at hello@crownjeweldiamondpainting.com.